We are a dedicated, remote-first team built for freelancers. Whether you need billing assistance, have questions regarding regional tax settings, or want to suggest a new feature, we read every single message and guarantee a human reply within 24 hours.
Assistance with invoice generation, PDF exports, client setup, and account issues.
Subscription management, receipt copies, payment questions, and 30-day money-back guarantee.
Suggest new invoice templates, request additional currencies, or propose workflow improvements.
Affiliate program inquiries, bulk licensing for agencies, and media requests.
Fill out the details below. Our team reviews all incoming inquiries promptly and replies directly to your email address.
Find instant answers to common questions regarding account management, invoicing features, and billing policies.
You can manage your subscription at any time from your dashboard under Settings → Billing, or by clicking "Upgrade to Pro". All payments are processed securely via Paddle. Cancellations are instant with no questions asked and take effect at the end of the billing period.
We offer an unconditional 30-day money-back guarantee on all Pro upgrades. If InvoiceLoo does not fit your workflow or meet your expectations, send an email to billing@invoiceloo.com and we will issue a full 100% refund promptly.
No. The InvoiceLoo live generator is open to everyone without signup. You can create, calculate, and download clean PDF invoices completely free. Creating a free account simply enables you to save client profiles, track invoice payment statuses, and retrieve previous documents.
Your data is hosted securely using Supabase with enterprise-grade encryption at rest and in transit. We implement strict Row-Level Security (RLS) ensuring only you can access your records. We never sell your business data, track invoice contents, or serve third-party ads.
InvoiceLoo supports 8 global currencies: USD ($), GBP (£), EUR (€), PKR (Rs), INR (₹), AED, CAD, and AUD. You can configure individual or global tax rates, including UK HMRC VAT (20%, 5%, 0%), Indian GST (CGST/SGST/IGST), US state sales tax, and EU reverse charge notes.
Our support team operates Monday through Saturday, from 9:00 AM to 6:00 PM (UTC+5). During business hours, our average response time is under 4 hours. Every ticket is guaranteed a personal, human response within 24 hours.
When you run a freelance business, getting paid on time matters. We take your questions and support requests seriously with clear service standards.
Typical response time during operating hours. Guaranteed reply within 24 hours.
Full 100% refund on all Pro subscriptions if you are unsatisfied for any reason.
Real answers from team members who build and understand the product daily.